Quality Management

Policy and Statement

It is the policy of Dams Furniture (including Dams Holdings) to achieve and maintain the highest standard of quality in all aspects of our business. This quality policy statement sets out the organisation and arrangement of the company’s quality management systems.

Dams is a privately owned manufacturer and wholesaler of office furniture, operating from Knowsley, Merseyside, UK, with an annual turnover that exceeds £40M..Dams regard quality standards as an integral part of the business and acknowledge that high standards of quality contribute to the overall performance of the company.

The objective of Dams Furniture is to manufacture and provide a range of high quality office furniture and related services at a competitive price. To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.

In particular, the organisation will:

  1. providing a high standard of customer service for all aspects of the order process
  2. continually looking to improve internal performance and reduce defects
  3. working with and regularly reviewing suppliers to maintain the highest standards and reliability

The continual improvement of the organisation’s Quality Management System is fundamental to the success of its business, and must be supported by all employees as an integral part of their daily work.


Chris Scott

Managing Director

Dams Furniture

Date written: 24/07/2019

Date reviewed: 23/06/2020